Bermondsey Carpet Cleaning Service Terms and Conditions
These Terms and Conditions set out the basis on which Bermondsey Carpet Cleaning provides professional cleaning services, including but not limited to carpet, rug, upholstery, and related domestic and commercial cleaning services. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Client means the individual, company, or other legal entity that books and receives the services.
Company means Bermondsey Carpet Cleaning, the provider of the services.
Services means any cleaning or related services supplied by the Company to the Client, as described at the time of booking.
Premises means the property or location where the services are to be carried out.
Technician means any employee, contractor, or representative of the Company who performs the services.
2. Scope of Services
The Company provides carpet cleaning and associated services within its designated service area. The specific services to be delivered will be agreed at the time of booking, including the type of cleaning required, approximate area or number of items to be cleaned, and any additional treatments requested by the Client.
The Company reserves the right to decline any job that falls outside its normal scope of work, is unsafe, or where the Premises or items are in a condition that makes cleaning impractical or likely to cause damage.
3. Booking Process
Bookings may be made by the Client through the Company’s accepted communication methods. At the time of booking, the Client will be asked to provide accurate information, including the service address, description of the areas or items to be cleaned, any access restrictions, and preferred dates and times.
All bookings are subject to availability and are not confirmed until the Company has provided an explicit confirmation. The Company may provide a provisional time window for attendance, which may be adjusted for operational reasons. Any such changes will be communicated to the Client as soon as reasonably possible.
The Client is responsible for ensuring that the information given at the time of booking is complete and accurate. The Company is not liable for delays, additional costs, or inability to perform the services arising from incorrect or incomplete information provided by the Client.
4. Quotations and Pricing
Quotations may be given based on information supplied by the Client, including room sizes, number of items, and general condition. Unless otherwise stated, quotations are estimates only and assume normal levels of soiling and access.
The Company reserves the right to amend the quotation on arrival if the information originally provided was inaccurate or incomplete, or if the condition or size of the areas or items materially differs from the description given. In such cases, the Client will be informed of any change in price before the work proceeds. If the Client does not agree to the revised price, the Company may cancel the service, and a call-out fee may apply.
All prices are given in pounds sterling and, unless expressly stated, are inclusive of applicable taxes.
5. Access to the Premises
The Client must ensure that the Technician has safe and reasonable access to the Premises at the agreed time, including access to electricity, water, and any necessary parking. If parking permits or arrangements are required, it is the responsibility of the Client to provide or arrange these in advance. Any parking charges or penalties incurred due to the Client’s failure to make proper arrangements may be added to the final invoice.
If the Technician is unable to gain access to the Premises at the agreed time, or if access is delayed by the Client, the Company may charge a missed appointment or waiting time fee.
6. Client Obligations Before Cleaning
The Client is responsible for preparing the Premises for cleaning. This includes removing fragile items, valuables, and small furniture or personal belongings from the areas to be cleaned, unless expressly agreed otherwise. The Company is not responsible for moving heavy furniture, electrical equipment, or items that present a risk of damage or injury if moved.
The Client must notify the Company of any existing damage, stains, or defects in carpets, upholstery, flooring, or furnishings prior to the commencement of services. This includes loose seams, worn fabrics, unstable furniture, or any issues related to water or electricity supply that could affect the work.
7. Payments and Invoicing
Unless agreed otherwise in writing, payment is due immediately upon completion of the services. The Company accepts payment via methods communicated to the Client prior to or at the time of service.
For commercial Clients or jobs agreed on account, payment terms will be specified on the invoice. Invoices not paid within the stated terms may incur interest and late payment charges in accordance with applicable UK legislation. The Company reserves the right to suspend or refuse further services where invoices remain unpaid.
The Client is responsible for ensuring that the correct billing details are provided. If third-party payment is expected, such as through a managing agent or end-of-tenancy arrangement, the Client remains liable for payment should the third party fail to pay.
8. Cancellations and Rescheduling
The Client may cancel or reschedule a booking by providing reasonable notice. The minimum notice period and any cancellation or rescheduling fees will be communicated to the Client at the time of booking or in subsequent confirmations.
Where insufficient notice is given, the Company may charge a cancellation fee to cover the costs of lost time and administration. If the Technician attends the Premises but is unable to carry out the work for reasons beyond the Company’s control, including lack of access or unsafe conditions, this may be treated as a late cancellation and charged accordingly.
The Company reserves the right to cancel or reschedule any booking due to circumstances beyond its reasonable control, including but not limited to illness, equipment failure, adverse weather, or access issues. In such cases, the Company will offer the Client an alternative appointment. The Company will not be liable for any consequential loss arising from such cancellations.
9. Quality of Service and Complaints
The Company aims to provide services with reasonable care and skill and in accordance with industry standards. If the Client is dissatisfied with any aspect of the services, the Client must notify the Company as soon as practicable and within a reasonable period after completion, giving a clear description of the issue.
The Company may, at its discretion, arrange a revisit to inspect and, where appropriate, re-clean the affected area. Any such remedy will be limited to the specific areas of concern and will not extend to a full re-clean of the Premises unless deemed necessary in the Company’s reasonable opinion.
10. Stains and Results
While the Company will use appropriate cleaning methods and products, it does not guarantee the removal of all stains or marks. Certain stains may be permanent due to their nature, age, previous treatment, or the type of material affected. The Technician will assess and inform the Client where, in their professional opinion, complete stain removal is unlikely.
The Client acknowledges that different fabrics and materials react differently to cleaning products and processes. The Company will not be liable for any change in appearance or texture arising from a pre-existing condition, wear and tear, fading, or damage not apparent before cleaning.
11. Liability and Insurance
The Company carries appropriate public liability and, where applicable, employer’s liability insurance. Copies of insurance details may be provided upon request.
The Company’s liability for any loss or damage arising from the provision of the services shall be limited to the cost of the services supplied or, where damage is caused directly by the negligence of the Company or its Technicians, the reasonable cost of repair or replacement of the damaged item, taking into account fair wear and tear and depreciation.
The Company shall not be liable for any indirect, consequential, or economic losses, including loss of profit, loss of revenue, or loss of opportunity, arising out of or in connection with the services.
The Company will not be liable for any loss or damage resulting from:
Pre-existing defects, weakness, or wear in materials, fabrics, or carpets.
Failure by the Client to inform the Company of any relevant conditions, restrictions, or special requirements.
Improper or unsafe installation of carpets, flooring, or fittings.
Items of sentimental or unique value which the Client has failed to remove or protect prior to cleaning.
12. Waste Handling and Environmental Compliance
The Company will handle, collect, and dispose of any waste generated during the provision of services in accordance with applicable UK waste management and environmental regulations. This includes, where relevant, the proper handling of contaminated waste, used cleaning solutions, and packaging.
The Client is responsible for informing the Company of any hazardous substances, contamination, or special waste considerations at the Premises prior to the commencement of services. The Company reserves the right to refuse to handle or transport any waste that it reasonably believes to be hazardous or not covered by its normal operations.
Where additional charges apply for the removal or disposal of certain types of waste, the Client will be informed in advance.
13. Client Property and Personal Belongings
The Client is responsible for securing personal belongings, valuables, and fragile items before the start of any cleaning work. The Company will take reasonable care when operating within the Premises but shall not be held responsible for any loss of cash, jewellery, or other items of value that have not been safely stored away.
Any claim for damage to property must be reported to the Company as soon as reasonably practicable after the completion of the services, with supporting details and evidence where available.
14. Health and Safety
The Company is committed to operating in a manner that protects the health and safety of its Technicians, Clients, and any other persons present at the Premises. Technicians will follow appropriate health and safety procedures, including the use of equipment and products in accordance with manufacturer instructions and relevant regulations.
The Client must ensure that the Premises are safe for work to be carried out. This includes notifying the Company of any known hazards, such as loose floorboards, exposed wiring, or areas affected by damp or structural issues. The Company reserves the right to stop work if it considers that continuing would present a risk to health and safety.
15. Use of Equipment and Utilities
The Company may use the Client’s electricity and water supply where necessary to perform the services. The Client agrees to provide reasonable access to power sockets and water sources. Any use of the Client’s equipment or appliances will only occur with the Client’s permission and at the Client’s risk, unless individually agreed otherwise.
16. Force Majeure
The Company shall not be liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, transport disruptions, power failures, or public health emergencies.
17. Variations to Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that particular service. Continued use of the Company’s services following any changes to the Terms and Conditions will constitute acceptance of those changes.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
19. Severability
If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
20. Entire Agreement
These Terms and Conditions, together with any written confirmation, quotation, or agreement provided by the Company at the time of booking, constitute the entire agreement between the Client and the Company in relation to the services supplied. No other terms, whether implied by trade, custom, practice, or course of dealing, shall apply unless expressly agreed in writing.
By confirming a booking with Bermondsey Carpet Cleaning, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
